Refund policy

Change of mind returns

We do our very best to capture & showcase each piece at their true beauty, through close-up photos and accurate descriptions of colour, materials and sizes.

If you are not entirely satisfied with the goods purchased, you can return them to us for an exchange or store credit. Please inform us by email within 5 days of receiving the item and return the items within 10 working days from the date you originally received the order.

Simply return the item(s) to the address below, in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a the exchange or store credit. Exchanges will not include the original postage & handling costs. Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you. We therefore recommend sending all goods via Registered & Insured Post, to ensure the goods can be traced and are insured whilst in transit.

Faulty or damaged items

We take great care in packaging the ceramics as safely as possible. Each piece is carefully wrapped and surrounded in a comfy bed of eco-friendly void-fill. In the unfortunate event where goods arrive damaged and/or faulty, please contact us within 24 hrs of the receipt of the goods sp that we can exchange or refund your item. Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods.

Items should be returned to;
Kwceramicssl
10 Leo Alley Road,
Noosaville, QLD, 4565
Australia

Returns using AfterPay
Returns remain subject to our returns policy.

If you wish to return an order that has been paid using AfterPay please proceed with our return policy, the return procedure remains the same.  For more information on AfterPay's terms and conditions please view this link: https://www.afterpay.com/en-AU/terms,  FAQ's relating to AfterPay can be found here: https://help.afterpay.com/hc/en-au.